Privacy Policy — Hattie B's Hot Chicken
Last Updated: March 27, 2026
This Privacy Policy describes how Hattie B's Hot Chicken ("Hattie B's," "we," "our," or "us") collects, uses, discloses, and protects personal information when you access or use our mobile application, website, online ordering services, loyalty program, and related services (collectively, the "Service").
This Privacy Policy applies to the Hattie B's Hot Chicken mobile application and to services available through Hattieb.com.
The Hattie B's Hot Chicken mobile application is available on the Google Play Store and Apple App Store under the name Hattie B's Hot Chicken, published by HATTIE B's, LLC. Questions about this Privacy Policy or the mobile application may be directed to info@hattieb.com or by mail to 450 Atlas Dr, Nashville, TN 37211.
The most current version of this Privacy Policy is available at: https://hattieb.com/privacy
By accessing or using the Service, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Service.
Information We Collect
We collect personal information in several ways when you interact with the Service.
Information You Provide to Us
When you create an account, place an order, enroll in rewards programs, or contact us, you may provide the following information:
Account Information
Name, email address, phone number, password, and date of birth.
Profile Information
Saved delivery addresses, order preferences, and dietary information you choose to provide.
Payment Information
Payment card information and billing details used to complete transactions. Payment card information is processed by secure third-party payment processors and is not stored on our servers.
Order Information
Information about orders placed through the Service including items ordered, order history, pickup or delivery location, and order instructions.
Rewards and Loyalty Program Information
Information related to loyalty or rewards programs, including reward balances and redemption activity.
Customer Communications
Information included in messages you send to us, including customer support requests, feedback, and survey responses.
User-Generated Content
Reviews, ratings, or other content submitted through the Service.
Information Collected Automatically
When you use the Service, we may automatically collect certain technical information including:
Device Information
Device model, operating system, unique device identifiers, browser type, and mobile network information.
Usage Information
Interactions with the Service, pages visited, features used, and time spent using the Service.
Log Information
IP address, access timestamps, referring website addresses, and system activity.
Approximate Location Information
Approximate location derived from IP address may be used to improve store locator features and ordering services.
Precise Location Information (With Permission)
If you grant permission through your device settings, the mobile application may access precise geolocation data to help provide features such as identifying nearby restaurant locations or improving order pickup or delivery experiences. Location access can be disabled at any time through your device settings.
Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to understand how users interact with the Service and to improve functionality. These technologies may be used for authentication, remembering preferences, analytics, and improving Service performance. You can control cookie settings through your web browser.
Information from Third Parties
We may receive information from third parties including:
- Payment processors and payment networks
- Analytics providers that help us understand Service usage
- Technology service providers that support the operation of the Service
- Social media services if you choose to log in through those platforms
How We Use Personal Information
We use personal information to:
- Provide and operate the Service
- Process orders and payments
- Create and manage user accounts
- Administer loyalty and rewards programs
- Respond to customer service inquiries
- Improve functionality, features, and performance of the Service
- Analyze usage trends and user engagement
- Send transactional communications such as receipts and order updates
- Send promotional communications when permitted by law
Marketing and Notifications
We may send promotional emails, SMS messages, or push notifications about offers, promotions, or rewards. You may opt out of marketing communications at any time by:
- Using the unsubscribe link in promotional emails
- Adjusting notification preferences within your account
- Changing push notification permissions in your mobile device settings
Even if you opt out of marketing messages, we may still send service-related communications such as receipts or account notifications.
How We Share Information
We do not sell personal information.
We may share personal information with:
Service Providers
Trusted vendors who provide services such as payment processing, analytics, hosting, marketing communications, customer support, and technology infrastructure. These providers are required to protect your information.
Payment Processors and Payment Networks
Transaction information may be shared with payment processors or payment networks to complete transactions and administer rewards programs.
Legal Compliance
We may disclose information when required to comply with law, legal process, or government request, or to protect the rights, safety, and property of Hattie B's Hot Chicken and its customers.
Business Transfers
If Hattie B's Hot Chicken is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
Data Retention
We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. We may retain certain information longer where required by law, to resolve disputes, enforce agreements, or maintain business records.
Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure systems, encryption where appropriate, and restricted access to personal data. While we take reasonable measures to protect information, no system can guarantee complete security.
What Happens to Your Data When You Delete Your Account
When you request account deletion, the following personal information is permanently removed:
- Account credentials and profile information (name, email address, phone number, date of birth)
- Saved delivery addresses
- Saved payment methods
- Loyalty and rewards balances and program history
- App preferences and saved order settings
Certain information may be retained after deletion where required by law, to resolve disputes, enforce agreements, or fulfill legitimate business obligations. Transaction records processed through our third-party ordering platform are retained in accordance with that provider's data retention policies and applicable legal requirements.
Third-Party Data
The Hattie B's Hot Chicken app relies on third-party service providers to operate. These providers may retain data according to their own retention schedules:
- Olo — powers online ordering and payment processing
- Punchh — powers the COOP CLUB loyalty and rewards program
- Klaviyo — manages marketing email and SMS communications
- AWS Cognito — manages account authentication and identity
Submitting a deletion request through the app initiates deletion across these systems. However, certain providers may retain anonymized or aggregated transaction records as required by their own legal obligations. For questions about third-party data retention, you may contact us at info@hattieb.com.
Your Privacy Rights
Depending on your jurisdiction, you may have rights related to your personal information, including the ability to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to or restrict certain processing of personal information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the contact information provided below.
Account Deletion
If you would like to delete your account through the mobile application, you may do so by following these steps:
- Open the Hattie B's Hot Chicken app and sign in.
- Tap the Account tab.
- Navigate to Account Info, then select Account Details.
- Select Delete Account and confirm your request.
Once a deletion request is submitted, your account will be deactivated and your personal information will be removed within 24 hours. Account deletion is permanent and cannot be undone.
If you encounter any difficulty completing deletion through the app, you may also submit a request by emailing info@hattieb.com.
California Privacy Rights
Residents of California may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request information about personal data collected and request deletion of personal data. We do not sell personal information.
Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that personal information has been collected from a child under 18, we will take steps to delete the information.
International Data Transfers
Information collected through the Service may be stored and processed in the United States or other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of information to these jurisdictions.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When updates are made, the revised policy will be posted on Hattieb.com with a new "Last Updated" date. Your continued use of the Service after the effective date of changes indicates acceptance of the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or wish to submit a privacy request, you may contact us at: info@hattieb.com
© 2026 Hattie B's Hot Chicken. All rights reserved.
