For all press inquiries please contact:
You don’t need a reservation to visit us— just come on in! At Hattie B’s, we offer fast-casual counter service and seating on a first come, first serve basis. Because of our limited space and high volume of guests, we are unfortunately not able to reserve tables, host events, or appoint specific areas of the restaurant for larger groups. We do have picnic tables but may not be able to guarantee adjacent seating for groups of 8 or more. Larger groups may want to consider a pickup catering order (platters and large format sides) or a delivered catering. (See below). All guests should receive a table number before seating themselves to ensure the streamlining of our dining room.
We are very sorry to hear that you're unhappy. We hate mistakes but we love to fix them. We also apologize for any issues trying to reach us. Our phone lines open at 11am and may be throttled at times due to high demand or operations issues. We are grateful to have hundreds of folks visiting us daily. Please email us at email@example.com and we will be sure to help in any way we can!
Please include your visit details: (location/ date of visit/ details concerning issue/ payment method (last 4 of CC# used.)
You are super close to it! Just scroll up this FAQ and hover your mouse over the Allergen FAQ menu!
There are timeless questions we ask ourselves in this world. Why did the chicken cross the road? What came first, the chicken or the egg? How long is the line at Hattie B's right now? Unfortunately, we don't have a way to report this in real time. We appreciate your patience as we welcome all the hot chicken seekers for Nashville's famous dish! → In a rush? See the next FAQ question!
If you don’t have the time to jump in line to and enjoy a dine in meal, you can always jump online and pick it up To-Go! You can even order up to two weeks in advance to get a jumpstart for those busy lunches, dinners or weekends! Just scoot to our app or website, choose your preferred location, and our online system will tell you the pickup time. (Note: ASAP may not always be available. Please note the next designated time available.) When your order is ready - you can scoot past the line to pick up your meal from the counter and take it To Go. *Pssst! All online orders must be eaten off premises.
During periods of very high volume or operations issues, online service may not be available. We try to add more availability every 15- 20 minutes.
We like to operate with that “do unto others” credo— and the first grade credo of “Hey! No cutting in line!” We want to be fair and thoughtful of guests that have been waiting in our line, so our To-Go means just that.
Get it flown to you in your own coop! Just go to hattieb.com click on the location nearest you, click on the arrow that says Order Now : Pickup or Delivery and then choose Pickup or Delivery at the top of the web page. We hope that our delivery partners are delivering our food timely and with care. If you experience any problems with any of our delivery partners, we’d love to hear from you. Email us at firstname.lastname@example.org
During periods of high volume, delivery service may not be available.
Catering orders for pick up can be placed with a store management with at least 24 hours’ notice. Our phone lines open at 11am and may sometimes be throttled due to high demand. Email us at email@example.com with the date, headcount, and your contact info. We will have someone reach out with menu ideas and pricing!
Contact our Nashville catering team at firstname.lastname@example.org for special events and larger delivery orders for 25 ppl or more. ($300 minimum for deliveries). We are not able to always guarantee that emailed orders can be accepted - the team will contact you to request more information and to take pre-payment.
* At least 72 hours in advance is recommended for large delivery orders or catered events.
Delivery in cities outside of Nashville is contingent on staffing and ability to facilitate. Email us at email@example.com
This depends on the location so please choose your preferred location and scroll down for hours. You can also look our hours up on Google Maps. We are typically currently closed for the following holidays: New Year’s Day, Easter Day, Labor Day, Thanksgiving Day, and Christmas Day with half days (11am-4pm) on Memorial Day, 4th of July, Christmas Eve, and New Year’s Eve.
Please check our social media pages for inclement weather closings.
This depends on location. Please ask a manager before bringing a pooch in. Also, if dogs are allowed, please stay aware of the high volume of guest/server traffic, chicken bones, and extremely hot spices. We wouldn't anyone to trip on a leash, get tangled up in our crowds, or get their nose into something too spicy!
Yes! You are a wonderful person for giving the gift of hot chicken and angels sing your name! You can now email or text a Hattie B gift card! Go here or click on Gift Cards at very bottom of our homepage!
Thank you for your interest. At this time we aren't selling any franchises in Hattie B's. The owners want to remain a family owned company and focus on opening company operated restaurants.
Goldbelly orders are presently sold out as we assess vendor sourcing due to limited availability.
Contact firstname.lastname@example.org for assistance.
Yes! We offer the following gluten free items: Grilled/Naked Chicken, Southern Greens, Baked Beans, French Fries, Potato Salad, and Cole Slaw.
Note: Our Black Eyed Peas contain a small amount of malt vinegar which contains gluten. You can ask for the chicken to be fried "Naked" (without breading) or "Grilled" (not available in Las Vegas). **Please keep in mind that our breaded fried chicken is dipped in our melted spice blend, so please ask for chicken or grilled tenders with gluten free spicing if you have an allergy or concern.
We sure do! Our dairy free menu items include: Black Eyed Pea Salad, Fries, Southern Greens, Baked Beans and Pickles, and Cole Slaw.
Note: Our chicken breading has whey in it which is considered a dairy product but it doesn't have lactose in it. Still an issue? Upon request, the chicken to be fried "Naked" which means they fry it without the breading. Psssst! The Potato Salad is NOT dairy free – it has sour cream!
Yes! Our breader contains wheat, milk (whey), and traces of soy and egg.
Yep! Pimento Mac and Cheese, Cole Slaw, French Fries, Pickles, Desserts.
There is a trace amount of whole egg powder used in the breader. Other than that, our Cole Slaw and Potato Salad recipe uses mayonnaise, which included eggs amongst its ingredients. Our Banana Pudding contains merengue (whipped and toasted egg whites).
We fry our chicken and French fries in Soybean Oil. Our sides/desserts may have traces of soy in either the mayonnaise or butter blend.
We do not use any nuts at any of our locations or in any of our recipes. Though, we can not guarantee that they have not been used by our ingredient vendors in other products at their packing facilities.
We require at least 48 hours advance notice for orders of 30 people or less, and we suggest additional lead time for orders larger than that. We highly recommend booking sooner than later as we cannot always guarantee availability.
We have a $300 food and beverage minimum on deliveries before taxes, the delivery fee, and gratuity. This typically averages out to be about 20-25 people.
Orders for less than 20 people/under $300 can be placed with an individual store’s manager with at least 24 hours’ notice. The restaurant phone lines open at 10am in advance of their opening at 11am — just be patient with as they do experience very high volumes throughout the day! If you cannot get through, you can also email email@example.com. (We are not able to always guarantee that emailed orders can be accepted - we will contact you back with a confirmation or a request for more information.)
Delivery fees range from $20-$50 depending on the location of delivery and how far it is from our Catering Kitchen. There is $25 delivery fee for all deliveries within a 10-mile radius of our kitchen, which is located at 450 Atlas Drive; Nashville, TN 37211. Locations outside the 10-mile radius can be discussed with an event coordinator. We can waive the delivery fee if you would prefer to pick up directly from the Catering Kitchen.
Your food will be delivered in disposable containers. Chicken, sides, and desserts will be served in standard aluminum pans.
Yes! We’re happy to offer multiple heat levels on your order.
Yes, an event coordinator is happy to provide information on our a la carte items if you wish to build your own menu or add on to an order.
The Meat & 2/Meat & 3 menu includes all paper goods. Our paper good set includes heavy-duty plastic plates and dessert plates, napkins, Hattie B’s branded cutlery packets, and Hattie B’s branded Styrofoam cups. We also include disposable serving tongs and serving spoons. We do not include paper products with a la carte orders, but full sets can be added for $1 per person. We include tongs and serving spoons with a la carte orders. We do not provide ice with any deliveries.
While our delivery team will assist in setting up the buffet for you, we do not provide staff to assist in serving for our drop off services.
Our chicken is fried in soybean oil and no peanuts are used at our restaurants! However, we cannot guarantee that peanuts haven’t been used at our vendor facilities. An event coordinator can provide a full allergen list upon request.
We do require a $2,500 food and beverage minimum for all special events (food truck and full-service caterings). This typically averages out to be about 100 guests. Labor charges, taxes, gratuity, and service charge do not count towards the food and beverage minimum. If you are interested in a full-service catering but will have less than 100 guests, please ask an event coordinator for recommendations.
The service fee covers all administrative and planning services, standard catering equipment, and liability insurance. The service fee is applied to all food, beverage, and rental sales.
We require at least two weeks’ notice for all special events, but we recommend booking sooner than later as we cannot always guarantee availability.
We do provide staff for all special events. An event coordinator can provide staffing recommendations based on guest count and style of service. There is a four-hour minimum required per each staff member. The staffing charge is $25/hour per staff member.
Unfortunately, Hattie B’s catering does not provide alcoholic beverages or bartenders. An event coordinator can provide recommendations for local companies that do provide full beverage services.
We recommend stopping by one of the restaurants and ordering whichever items that you might like to try. They are typically less busy during the periods between lunch and dinner and also later on in the evenings.
We have two options for paper goods for full-service caterings, which can be viewed in the slideshow. Additional options can be requested and coordinated by an event planner upon request. The total cost of rentals will be added to your invoice.
The Hattie B’s Airsteam (food truck) requires a flat 50’ space to park in and set up for an event. We provide a gasoline powered generator for all power needs. If the you would prefer an alternative power source to avoid fumes or noise, you are welcome to provide alternative electrical options. The Hattie B’s Airstream requires at least 100 amps for power.
We do have the option of saucing to order on a buffet line. We will station a Chef directly on the buffet line, and we can sauce everyone's chicken to order. There is a $150 service charge for this option. Please note, it takes about an hour to get through 75-100 guests with this option – it is not recommended for events that have a strict schedule.
We bring silver chafing sets, beverage urns, miscellaneous serving containers and can include tables and linens for the buffet line if you needed them. Please see photos in the slideshow for an examples of our buffet set ups. If you would prefer alternative catering equipment, our event planner is happy to coordinate substitute rental options for an additional fee.